Skip to end of metadata
Go to start of metadata

Meaningfully engage external WISE supporters through online communication channels.

Roles and responsibilities

Manage online communication channels

Generate, create, and publish content on WISE’s online communication channels

  • Maintain the content planning documentation and systems to manage and plan content
  • Identify content ideas with other teams
  • Create and publish content in line with content creation guidelines
  • Ensure content is accessible in English, Bahasa Indonesia, and Khmer

Support other teams to generate, create and publish content

  • Develop and implement systems and procedures to guide teams through the content creation process
  • Develop and disseminate guidelines on creating content

Review and edit content before publishing

Ensure that content reflects WISE’s mission and values:

  • Develop and implement content creation guidelines
  • Develop and enforce policies for video, photography, consent, etc.

Develop capacity to create content and manage communications channels:

  • Recruit volunteers to the Media Engagement Team, with the HR Team


  • Fill all roles in the team, including recruiting new members
  • Ensure team members are actively engaged in their roles
  • Ensure timely creation and publication of content
  • Strategise messaging for each project/theme
  • Ensure that information is consistent between channels
  • Actively identify new projects, themes and channels
  • Respond to messages and comments
  • Publish content created by Content Managers on a regular schedule
  • Share posts that WISE has been tagged in; Consult with relevant Content Managers on appropriate messaging
  • Ensure that there is a constant pipeline of content being created
  • Keep static sections updated
  • Clean up outdated and irrelevant content
  • Create written content for a project/theme on all channels, especially the website, social media, and newsletter
  • Create visual content for a project/theme based on concept and text proposed by copywriters


PurposeMeaningfully engage external WISE supporters through online communication channels.